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House Docs

Getting help

There are three ways to get help with House. Pick the one that suits you.

Email support

Section titled “Email support”

Email support@sterryk.com. A person reads it. Use it for anything these guides do not settle, such as adding someone to your household, changing a plan or undoing a cancellation.

You can also reach it from the house companion. See the next section.

Open the house companion

Section titled “Open the house companion”

The house companion is the help panel inside House.

  1. Select the help button. Its name is Open the house companion. You should now see a panel titled Your house.
  2. Read the answers: Where am I? and How does this fit the house? Inside a room you also see What can I do here? You should now see a short answer for the screen you are on.
  3. Select Email support - a person reads it to write to us. You should now see your email app open with a message to support@sterryk.com.

On a computer you can also press Ctrl + / (Cmd + / on a Mac) to open the panel.

Ask the docs

Section titled “Ask the docs”

Ask the docs answers questions in your own words, using these guides. It shows the guide passages it used, so you can read them yourself.

Know your options before you write

Section titled “Know your options before you write”